Job Details

Customer Support Representative

  2019-12-05     Stukent     1690 International Way  

What is Stukent?

Stukent is a digital courseware provider focused on producing first-in-the world simulations and etextbooks to hundreds of thousands of students around the world. Not only does Stukent provide up-to-date textbooks, but hands-on courseware for instructors and students alike. Our mission is to help educators help students help the world. We take pride in our growth (#268 in the Inc. 500), excellent office culture and the development of our employees.  

Job Description

We are on the search for a new Customer Support Representative that has exceptional customer service skills. Customer support representatives at Stukent are patient, kind and always willing to go the extra mile. Sukent’s support team takes pride in their 95% satisfaction rate and we only hire the best to maintain that standard. 

Essential Duties and Responsibilities

  • Actively search out solutions for the issues at hand, this may include working together with others from the support team, or escalating to other teams to find resolutions

  • Answer phone calls and respond professionally to emails/tickets from concerned customers 

  • Demonstrate excellent communication skills, both written and verbal, with every customer

  • Calmly and patiently work with upset customers and escalate issues to superiors when necessary

  • Manage and improve customer experience through professional presentation and implementing innovative ideas 

Knowledge, Skills and Abilities Required

  • Experience in customer service

  • Patience and tolerance with frustrated customers

  • First-rate communication skills, both written and verbal

  • Remain calm and keen in stressful situations

  • Typing skills are proficient and high speed  

  • Proficiency in Microsoft office and google drive

Do not contact this company in solicitation of any product or service.

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