Job Details
UNIT SECRETARY
2024-05-08 Hospital for Special Care New Britain,CT
Description:
- QUALIFICATIONS
- Required - High School Education or Equivalent
- Required - Proficient Typing Skills
- Required - Excellent Organizational and Communication Skills
- Preferred - Minimum of one (1) year Hospital and/or Medical Record Experience
- Required - Experience with PC systems and Microsoft Office
- Preferred - Competence in use of Multi Line Telephone
- JOB SUMMARY
- The Unit Secretary provides efficient, confidential, and diversified support to all staff and management team members. S/he is often the first to meet, greet, and direct patients, visitors, and all other customers and therefore customer service skills are a high expectation in this role. S/He also coordinates the flow of information at the team station in a positive and timely manner and assists members of the health care team in coordinating the patients stay. Duties include, but are not limited to, interdepartmental communication to support the unit and clinical team; the coordination of care such as: booking medical transportation, consultative services, and external appointments. Ensuring the operation of the patient call system, medical record maintenance, patient flow coordination, and unit supply monitoring/ordering.
- PHYSICAL DEMANDS
- This position requires walking, standing, and sitting with the ability to lift/carry and push/pull weights of 11-20 pounds frequently. This position also requires the ability to squat, kneel, balance, reach forward and above shoulders, twist, and hear frequently. The ability to touch and see is required continuously with gross grasp and fine manipulative maneuvering required continuously.
- COGNITIVE DEMANDS
- Task allows for the application of previously acquired knowledge. Task requires flexibility of thought, reasoning, organizational skills and the ability to act in some new or unfamiliar situations. Selective attention and concentration are necessary to complete task.
- Task requires legibility, spelling accuracy and logical sentence and paragraph organization. A working knowledge and familiarity with medical terms and definitions is required.
- Task requires spontaneous communication, and paraphrasing in and out of the context of discussion.
- Task requires an ability to comprehend lengthy and complex messages or paragraphs and to follow multistage and 3 step commands.
- Task requires ability to add, subtract, multiply and divide all units of measure including decimal fractions. Compute ratio, rate and percent. Draws and interprets bar graphs and performs basic arithmetic operations involving American monetary units.
- WORK DEMANDS
- Job requires working around and interdependently with others as listed in principal relationships. Schedule flexibility is occasionally required. Environment may be noisy. There may be occasional exposure to body fluids/Blood Borne Pathogens.
- ESSENTIAL FUNCTIONS
- Demonstrates competence in customer service skills in greeting, directing, and assisting patients, visitors, and all customers at all times
- Demonstrates excellent customer service telephone skills at all times: responding to calls in timely manner, ability to transfer calls to appropriate recipient, recording of full and detailed messages, courteous skills.
- Maintenance of medical records: Prepares medical records for new admissions, Maintains medical records on unit: ensures proper patient ID present on all pages, filed in proper sequences, Depletes medical records per policy and prepares for appropriate storage procedures
- Schedules ordered patients appointments, tests, consultations and treatments as required.
- Supports administrative functions for the unit; coordinating and distributing mail, photocopying/faxing/scanning and other duties as requested. Demonstrates knowledge and competence in use of office equipment.
- Ensures adequate unit supply stock is available and ordered in a fiscally responsible manner.
- Notifies all appropriate departments of all admissions, transfers and discharges and reflects these changes in PFM.
- Maintains/updates unit manuals and computer files as directed.
- Proficient in Microsoft Office Word, Outlook and other software applications as necessary
- Inputs patient charges within designated timeframe.
- Attends all relevant staff meetings and inservices and records meeting minutes.
- Demonstrates awareness of hospital policies and procedures.
- Assists with orientation of new staff within scope of practice.
- Assists manager in collection of quality data and other projects.
- Assists with maintaining the orderliness and cleanliness of Unit areas.
- Utilizes time effectively.