Job Details

Salary: $16.15 - $16.96 Hourly
Location : Idaho Falls, ID
Job Type: Full Time
Job Number: 1904366
Department: Admissions and Records
Opening Date: 05/22/2025
Closing Date: 6/8/2025 5:00 PM Mountain
FLSA: Non-Exempt

Job Summary
The Office Specialist II for Admissions and Records, also known as the Front Desk Clerk, will perform a wide range of office support functions using independent judgment in applying existing policies and procedures to complete assignments; this involves knowledge of multiple procedures and program guidelines to make decisions over a variety of tasks. The specialist responds to non-routine inquiries and explains department services, policies, procedures, and rationale for decisions to customers.

The specialist utilizes a variety of computer operations to perform office support duties such as, but not limited to, composing correspondence; creating, reviewing, and processing documents and records; identifying and correcting errors and omissions on documents received from staff, departments, and/or public; and maintaining accurate records.

This position, on occasion, may be required to work outside of the regular work schedule to accommodate campus event needs.
What We Offer
At the College of Eastern Idaho, we're dedicated to providing open access to affordable, high-quality education that meets the needs of our students, regional employers, and the community. To support our dedicated faculty and staff, we offer a comprehensive benefits package for qualifying employees:

• Affordable Health Plans: With three medical plan options, you can select healthcare coverage that best meets your needs. See rates here.

• Supporting Work-Life Balance: Earn sick leave with no accrual limit starting day one. Staff accrue vacation leave starting at 15 days a year with a tiered system (Faculty excluded from vacation leave).

• Retirement Savings: Faculty and exempt staff are enrolled in the Fidelity 401 (a)plan. Non-exempt or vested employees are enrolled in the PERSI base plan. View contribution rates here.

• Life Insurance: no-cost coverage for you and your dependents with the option to add more.

• Educational Savings: Significant tuition fee discounts for qualifying employees and their dependents.

• Exclusive Discounts: Enjoy local discounts on cell plans, movie tickets, gyms, and more.

We value your contributions and are committed to your well-being and success. Visit our Benefits Guide for more information: Benefits Guide
Typical Job Functions

• Performs a wide range of office support functions using independent judgment in applying existing policies and procedures to complete assignments
• Deliver outstanding customer service to students, faculty, staff, and visitors, creating a friendly and welcoming atmosphere at the front desk.
• Execute admission responsibilities, following established procedures and practices, and maintain records in accordance with FERPA compliance.
• Manage digital files of student records and facilitate the conversion of archived documents into digital formats
• Make updates in Etrieve database as needed for archived records
• Inputs test scores and transcripts into CRM
• Submit information to students, faculty and staff as directed
• Assist with campus events
• Oversee the delivery of both outgoing and incoming mail.
• Serve as point of contact for maintaining postage machine and copier supplies
• Generate identification cards for students
• Provide supervision and guidance to work-study students
• Schedule appointments, services, meetings, and tours
• Assist prospective and current students through telephone, email, and in-person
• Performs other job-related duties as assigned

Minimum Qualifications

• Proficient knowledge of the rules of effective business English usage including spelling, punctuation, and grammar
• Experience using alphabetical, numerical, or subject filing systems to include determining file names, setting up new files, classifying, labeling, filing, and retrieving; reviewing documents for compliance with established procedures
• Ability to answer a business telephone using knowledge of business telephone procedures and etiquette
• Incumbent must reside in Idaho (Currently CEI doesn't sponsor H-1B Visas)

Additional Desired Qualifications

• Experience working in a community college setting, serving a diverse, non-traditional student population
• Experience working with Colleague by Ellucian ERP and/or other major ERP systems
• Bilingual (Spanish)

Physical Demands and Work Environment

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

On-site work is essential and regular predictable attendance is required. Employees may be required to work at occasional events and handle tasks outside of regular working hours.

Background Investigations:

Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks

EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. In addition, preference may be given to qualified veterans under state and federal laws and regulations.

Link to Annual Security Report for CEI:
College of Eastern Idaho (CEI) offers full-time employees a generous benefit package. For information about our medical, dental, vision, disability, and life insurance benefits please visit thePositions classified as non-exempt are offered retirement benefits administered through the Public Employee Retirement System of Idaho (PERSI); information may be found at:

Additional benefits include vacation, sick, and holiday leave; tuition benefits; and a selection of voluntary benefits.