Job Details

Job Posting

We are looking for a full-time Field Service Technician for the Idaho Falls, Idaho area with an Idaho Limited Energy/Low Voltage electrical license. We are a Boise based company that provides security services & installation to financial, commercial & government institutions throughout the Pacific Northwest. If you carry the required Low Voltage License and are interested in working with a great team, please email your resume to the address provided. No phone calls please.

Required Responsibilities:

• Prioritizing & planning service calls
• Contacting customer with estimated time of travel
• Escalating problems when appropriate
• Accurately report service data
• Interact in a professional manner with customers to foster positive customer relations
• Follow key/alarm/combination control processes in assigned area of responsibility
• Perform preventative maintenance inspections on conventional products
• Maintain effective communication with Office
• Perform alarm & CCTV system installations and service
• Develop working knowledge of all operating standards, practices & procedures
• Complete equipment cleaning as specified in Service Agreement
• Perform basic installation functions (e.g. pulling cable, mounting devices, installing locks)

Additional Responsibilities (not required):

• Working knowledge of pneumatic tube drive-up systems
• Ability to drill locks

Requirements:

• High School Diploma or GED Required
• Valid Driver's License
• Must pass appropriate background checks
• Idaho Limited Energy/Low Voltage Electrical License Required
• Demonstrated ability to represent the company in a dependable & professional manner
• Must be able to work independently with little supervision
• Shift adaptability & good customer relations skills are necessary

Skills/Abilities:

• Ability to use a wide variety of hand & power tools
• Ability to solve practical problems & carry out responsibilities under general supervision
• Ability to finish projects
• Ability to organize workload for effective implementation
• Ability to write simple correspondence & present information in one-on-one & small group situations
• Strong customer relations skills
• Ability to interact effectively at all levels & across diverse cultures
• Ability to function as an effective team member
• Ability to adapt to changing conditions & maintain a positive attitude