Job Details

Overview

As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Reports To: General Manager

What does a Mitigation Manager with SERVPRO do?

• Lead a team of hardworking individuals serving others within your community
• Please make a difference for others that have had a disaster strike their property.
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience.
• Be empathetic and show a sense of urgency while communicating through modern technology.

Key Responsibilities

• Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.
• IICRC certifications—WRT, FSRT, ASD, Master designation a plus
• Effective written and oral communication
• 3+ years of management experience in the Fire and Water Restoration industry
• Intermediate computer skills
• Excellent leadership- communication skills
• Knowledgeable at estimating, job costing, and quality control
• Working knowledge of Google Workplace
• Experience working with property owners
• Business Development
• Production expense controls
• Ensure clear two-way communication with the owner, team members, property owners, and clients
• Ensure an accurate scope of work for projects.
• Negotiate customer and client approval of project scope and estimate
• Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer, and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least three years of management and supervisory experience
• At least three years of industry experience
• IICRC certification

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to complete a background check subject to applicable law

Team Compensation and Benefits

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Paid training
• Great culture and team dynamic
• Bonus opportunities based on performance
• Health Benefits

Each SERVPRO Franchise is Independently Owned and Operated.