Job Details

Restoration Branch Manager Summit Location

  2025-11-18     SERVPRO of Summit, Lake, Park and Eagle Counties     Idaho Falls,ID  
Description:

Overview

As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Reports To: General Manager

What does a Mitigation Manager with SERVPRO do?

  • Lead a team of hardworking individuals serving others within your community
  • Please make a difference for others that have had a disaster strike their property.
  • Take pride when your team completes mitigation projects on budget with an exceptional customer experience.
  • Be empathetic and show a sense of urgency while communicating through modern technology.

Key Responsibilities

  • Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.
  • IICRC certifications—WRT, FSRT, ASD, Master designation a plus
  • Effective written and oral communication
  • 3+ years of management experience in the Fire and Water Restoration industry
  • Intermediate computer skills
  • Excellent leadership- communication skills
  • Knowledgeable at estimating, job costing, and quality control
  • Working knowledge of Google Workplace
  • Experience working with property owners
  • Business Development
  • Production expense controls
  • Ensure clear two-way communication with the owner, team members, property owners, and clients
  • Ensure an accurate scope of work for projects.
  • Negotiate customer and client approval of project scope and estimate
  • Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives
  • Manage production expenses, including equipment, vehicles, and other material assets

Additional Responsibilities

  • Manage the customer, and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Participate in recruiting, hiring, and training restoration teammates

Position Requirements

  • Valid driver's license
  • High school diploma/GED; Associate degree or Bachelor's degree preferred
  • At least three years of management and supervisory experience
  • At least three years of industry experience
  • IICRC certification

Skills/Physical Demands/Competencies

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to complete a background check subject to applicable law

Team Compensation and Benefits

  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Monthly cross-training opportunities to advance your career
  • Paid training
  • Great culture and team dynamic
  • Bonus opportunities based on performance
  • Health Benefits

Each SERVPRO Franchise is Independently Owned and Operated.

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