Job Details

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Job Description

predictiveIT offers IT professionals a career opportunity in which they are rewardedwith highly competitive compensation, through which they can increase through personal and team performance. IT professionals are constantly challenged and given the opportunity to expand their technical skill set and professional certifications. In addition, PIT has great benefits, a fast?paced working environment with positive leadership who acknowledge and appreciate their team members!

predictiveIT is currently seeking a career oriented, self?motivated, and dedicated IT professional to join our team as a remote client Tier 2?3 Service Desk Engineer.

Who you are?

• Energetic, flexible, and driven individual with a thirst for knowledge and a passion for new technologies and a love for remote support IT.
• A results?oriented Rockstar, whos enthusiastic, hardworking, and committed to personal and professional development.
• Excellent at customer service and communication skills and have the ability to talk tech with clients at all levels (and have them understand what youre saying!)
• The ability to work independently and self?motivate in a professional but fun environment while remaining cool under pressure is essential.
• Love interacting with end?users remotely, helping people solve technical problems and training end users how to use their technology to be more productive.
• Get the job done at any cost professional who focuses first on solving problems rather than placing blame.
• Do whatever IT takes to make the clients happy and resolve issues quickly.

Here's what you'll be doing!

• The primary role of this job will be taking incoming calls and monitoring support emails for client support requests tickets.


• Issues will include but not be limited to


• Server and workstation troubleshooting/configuration issues
• Server and workstation administration
• Network device troubleshooting
• LOB troubleshooting and administration
• M365 administration




• Youll record, track, and escalaterequests through our ticketing system as well as help keep our documentation top?notch and up to date.
• Provide remote reactive support & remediation services using our PSA and RMM.
• You will need to be familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
• Provide a best?in?class customer experience by providing fast response to requests, friendly interactions, frequent communication, follow up and follow through.
• Youll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and on?site.

Requirements:

• MSP background or experience
• Knowledge of Windows 10 / 11 OS X Desktop Operating Systems
• Knowledge of the Microsoft Office Suite / Office 365
• Knowledge of Windows server 16 / 19 / 22
• Knowledge of Meraki client portals
• Knowledge of VMware
• Excellent time management skills
• Impressive verbal, written, and communications skills
• Reliable transportation
• A+ Certification and/or Network+ Certification is preferred
• Familiarity with Autotask Ticketing System and Datto RMM is preferred, but not required
• Mac experience (and an interest in learning even more!) is a huge plus!

Benefits:

• Company covers up to $500 of medical/dental/vision benefits costs
• Paid holidays and vacation time
• Fun and energetic company culture
• Continuing education and certification assistance
• 401k with 4% company match
• An excellent entry level technical position with a growing IT company with tons of potential for advancement!
• Hybrid Work Environment, work from home on Mondays and Fridays upon completion of your 90 day probation.

Company Description

predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.

Seniority level

Entry level

Employment type

Full?time

Job function

Information Technology

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