Job Details

Required: Need UX mAnager with PMP certified

Role Summary

• The Senior UX Producer plays an important role enabling cross-cutting CX initiatives and executing operational improvements to enable the UX practice within VXD
• The role will enhance UX delivery, improved tooling and systems, and foster better CX outcomes.
• The Senior UX Producer will work closely with business and UX leaders, crew members, and the UX Operations team to ensure timely and effective execution of focused operational priorities.
• The Senior UX Producer must be PMP certified and have experience in product development and delivery

About UX Producers

• UX Producers serve as design project managers who are experienced in UX practices and excellent at enabling UX and design projects.
• UX Producers focus on delivering solutions that improve UX discovery and delivery outcomes, as part of our product operating system, while establishing a
• foundation that will improve the quality and impact of design value at scale in service to our crew and clients.
• UX Producers offer services across the organization to streamline UX work enabling priority initiatives.

In 2025 and 2026 they will focus on key areas to accelerate cross-cutting:

• Expedite priority initiatives for UX discovery and delivery workstreams
• Enable UX capabilities (ex. UX in POS/JIRA, C11n adoption, AEM adoption, UX standards & practices)
• Change management and comms for UX workstreams

Requirements

• Expedite priority initiatives for UX discovery and delivery work streams (Initiative Level)
• Senior UX Producer
• VXD UX Operations

Description

• Client's Internal Use Only
• Facilitate UX initiation, planning, implementation and closure activities at the initiative level to orchestrate an effective plan across discovery and delivery work streams (coaching/facilitating breakdown quarterly work in BRP, coaching teams to create and maintain, sprint goals, better create their epics and UX tickets)
• Deliver integrated UX dependency map to communicate outcome, timing or resource risks with proactive options for risk mitigation
• Monitor and report on UX workstreams process and mitigate outcome, timing and resource risks
• Change management and comms for UX work streams (Portfolio Level)
• Partner with leaders/teams to incorporate UX metrics to understand the impact of initiative level work. May include UX flow metrics and CX metrics based on needs
• Co-create a quarterly memo to highlight CX and UX impact
• Accelerate CX Cross-Cutting Capabilities (Org/Team Level)
• Create consolidated view of priorities using workflow tools to inform trade-offs. Produce
• UX resource assessment leveraging team and JIRA / Viz data to recommend both risk mitigation and future opportunities for scale on-going and have visibility into unplanned work and its impacts
• Explore with new methods to accelerate client outcomes including incorporating lean strategies, AI and other UX workflow or Org model innovations
• Invest in UX producer cohort collab standards and practices in sharing taking a build once method to deploy consistent strategies quickly using a team-oriented model