Job Details

Remote Customer Service Specialist

Join our dynamic team as a Customer Service Specialist, where you'll play a vital role in enhancing customer satisfaction and retention! Located in a vibrant work environment, this individual contributor position is perfect for someone passionate aboutproviding exceptional support through phone and email. If you're ready to make a difference and thrive in a collaborative atmosphere, we want to hear from you!

Job Specifications:

• Job Type: Temp to Hire
• Location: Arizona, Texas, Nevada, Kansas, Missouri, Oklahoma
• Pay Rate: $17.50 - $20.00 (depending on location)
• Shift: Must start by December 8th or January 5th

Roles and Responsibilities:

• Manage customer concerns regarding service quality and terms, striving to accommodate requests for retention.
• Handle customer inquiries via phone and e-transactions related to orders, payments, and account services.
• Collaborate with the sales team to process customer orders efficiently.
• Address invoice inquiries, order discrepancies, and customer complaints with professionalism.
• Document all customer interactions accurately in databases to maintain account history.
• Issue customer credits and track order shipments diligently.
• Work closely with internal departments and management for effective problem resolution.
• Perform additional duties related to the specialist role as needed.

Qualifications & Skills:

• Minimum 3 years of customer service experience or equivalent required.
• Excellent written and verbal communication skills.
• Strong decision-making and organizational abilities.
• Proficiency in Microsoft Office applications.
• Ability to handle stressful situations professionally.
• Detail-oriented with excellent telephone skills.
• Capability to manage confidential information responsibly.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.