Job Details

Mountain View Hospital is looking for a Therapy Office Staff to join our team!

JOB SUMMARY:

Arranges for the efficient and orderly admission of patients and admission of individuals who have hospital-based outpatient therapy testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representatives and enters information required for admission into EMR and MVH systems. Audits medical records and billing charges for accuracy and assists business office for timely and accurate billings. Distributes appropriate information to ancillary departments. Must maintain a 95% accuracy rate on all admissions.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Responsible for pre-registering patients for scheduled admissions and outpatient procedures, obtaining personal information or verifying information already on file, including emergency numbers and insurance information. Discharge patients when needed.
2. Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments and record payment.
3. Required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.
4. Responsible for knowing hospital policies and being familiar with hospital services that are available.
5. Demonstrates an ability to be flexible, organized and function well in stressful situations.
6. Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
7. Maintains a good working relationship both within the department and with other departments.
8. Participates in the educational program, completes annual educational requirements, and attends in-service meetings as required.
9. Attends all other meetings as required.
10. Maintains patient confidentiality at all times.
11. Accepts and completes other duties as assigned or requested.
12. Must maintain a 95% accuracy rate on quarterly report card.
13. Must maintain accurate time clock punches, punch in and out according to hospital policy.
14. Answers incoming calls to the facility in a professional, timely manner.
15. Must maintain a professional attitude.
16. Must wear appropriate clothing according to dress code. Appearance is neat and clean.
17. Schedule patients in a timely manner. Communicate with parents and patients regarding schedules.
18. Takes referrals, schedule patients, get doctors orders that are complete and accurate.
19. Assist insurance specialist when requested or given specific duties.
20. Track all therapists' schedules and openings. Track patients waiting for therapy and communicate with parents regarding openings and services.
21. Send all needed information to business office when requested.
22. Keep a current list of all patients, accounts, therapists and insurance carriers.
23. Keep all forms current and request changes if needed.
24. Keep all equipment and materials working properly and maintained as needed.
25. Order supplies if set responsibility is given.
26. Complete work orders.
27. Keep patients safe in the waiting room.
28. Keep the office and waiting room organized and clean.
29. Help ensure that all charges are accurately entered into the Mountain View Hospital system by the last day of the month.
30. Work with Compliance Auditor to reconcile charges and billed services to patient chart.
31. Complete and check all new patient records files for information that is required and accurate.
32. Audit Business Office entries for accuracy by MVH's requested deadline.
33. Assist with Crisis Intervention and Restraint Training.
34. Audit SOAP notes as directed by Supervisor.

About Mountain View:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley - all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system, fax machine and operate computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee must have the ability to write routine reports and correspondence. Employee must have the ability to speak effectively before groups of customers or employees of the organization.

Interpersonal: Ability to work well with others.

Performance: Writing/editing skills necessary to properly schedule appointments and complete necessary tasks. Appropriate phone etiquette at all times. Holds the judgment, tact and diplomacy to effectively resolve conflicts. Must maintain positive and professional attitude.