Job Details

Customer Service Representative - Fully Remote in PA!

Remote | Pennsylvania Residents Only
Full-Time (36-40 hours/week)
Pay: Competitive, based on qualifications
About Disabled Veteran Solutions (DVS)

Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, regulated programs. We hire for long-term stability and performance-not temporary or flexible side work.
Position Overview

This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time.

This position is ideal for dependable, detail-oriented individuals who perform well in structured, performance-driven call center environments. Advancement opportunities are available for employees who demonstrate consistent attendance, accuracy, and strong performance.
Key Responsibilities

• Handle inbound inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status
• Research and resolve suspended accounts and identify correct account types
• Accurately document all customer interactions and service requests
• Partner with internal teams to ensure full issue resolution
• Maintain high standards for quality, professionalism, and adherence

Mandatory Training Requirements (Critical)

• Training Start Date: April 8, 2026
• Duration: Approximately 3 weeks
• Schedule: Monday-Friday, 8:30 AM-5:00 PM EST
• Attendance: 100% required during training and nesting
  
  • No time off, late arrivals, or early departures permitted
• Two assessments must be passed during and at the end of training to remain employed
• Webcam use is required during training and may be required for coaching or meetings afterward

If you cannot fully commit to training requirements, this role will not be a fit.
Schedule & Availability

Open availability is required within the following windows:

• Monday-Friday: 7:00 AM-7:30 PM EST
• Saturday-Sunday: 8:00 AM-2:30 PM EST

Additional details:

• 8-hour shifts, 5 days per week
• Rotating schedules based on business needs
• Every other Saturday is required and counts as a scheduled workday
• Overtime paid for hours worked over 40 in a workweek
• Extended hours may be required during peak call periods

Compensation & Benefits

• Paid training
• Benefits eligibility begins after successful completion of a 90-day probationary period

Equipment & Remote Work Requirements

DVS provides all required equipment, including a computer, monitor, headset, webcam, and peripherals.

Candidates must have:

• Reliable, high-speed hard-wired internet (Wi-Fi and satellite not permitted)
• A private, dedicated workspace

Technical proficiency will be evaluated through an assessment and a live Microsoft Teams session.
Minimum Qualifications

• High school diploma required (Associate degree or higher preferred)
• At least 6 months of customer service experience
• Call center experience strongly preferred
• Fluent in English (spoken and written)
• Comfortable navigating multiple systems simultaneously
• Able to troubleshoot basic technical issues
• Able to meet strict attendance, scheduling, and performance expectations
• Background check and drug screening required (no cost to candidate)

Hiring Timeline

• Interviews Begin: February 13, 2026
• Hiring Closes: March 6, 2026
• Training Begins: April 8, 2026

Ready to Apply?

This is a full-time, long-term opportunity for candidates who value accountability, consistency, and performance-based growth. If you meet the qualifications and are prepared to complete all steps of the hiring process, we encourage you to apply.

A pre-employment drug screening and criminal background check are required prior to employment.