Job Details

We are seeking a highly organized and detail-oriented administrative Medical Assistant to support our mental health providers (DO, NP, PA, and Residents). Unlike traditional clinical roles, this position is primarily focused on behind-the-scenes clinical operations. The ideal candidate will thrive in a desk-based environment, acting as the critical link between patients, pharmacies, and insurance providers. While you remain a vital part of the care team, your day-to-day will emphasize medication management and administrative coordination rather than one-on-one, in-room patient care. Primary Focus Areas Refill Management: Processing high volumes of medication refill requests with accuracy and speed. Prior Authorizations: Navigating insurance requirements to ensure patients maintain access to their prescribed treatments. Patient Inquiries: Managing the patient portal and phone lines to resolve questions regarding prescriptions and treatment plans. Provider Support: Organizing and preparing digital charts to ensure providers are equipped for their daily schedules. Skills and Abilities Administrative Clinical Skills: Expert-level proficiency in managing Prior Authorizations and coordinating with pharmacies. Technical Proficiency: Advanced skills in EHR systems (specifically Valant.io) and Google Workspace. Communication: Exceptional written and verbal communication. You must be able to convey complex medication instructions and insurance updates clearly and professionally. Organization: Mastery of multitasking in a fast-paced, digital environment with a high degree of attention to detail. Problem-Solving: The ability to independently troubleshoot insurance denials and pharmacy discrepancies. Professionalism & Confidentiality: Strict adherence to HIPAA regulations and ethical standards in a sensitive mental health setting. Minimal Direct Care: While the role may require occasional backup for basic clinical duties (vitals/injections), the core of this position is office-based. Education and Experience Education: High school diploma or equivalent required; graduation from an accredited Medical Assistant program preferred. Experience: 3 or more years of experience as a Medical Assistant. Previous experience in psychiatry, mental health, or a dedicated "Refill Coordinator" role is highly preferred. Job Details Full-time: Monday - Friday, 8:00 AM - 5:00 PM Location: 2001 S. Woodruff Ave. Suites 9A, 9B, 11B, 15A (on-site position) Benefits: 401(K)Matching, Dental, Vision, Life Insurance, and PTO Other Duties Participate in team meetings and training sessions. Collaborate with the front desk and billing departments to streamline patient care. Maintain an organized digital workspace and assist with chart auditing.