Job Details

PetSmart, Inc. - - Responsibilities: Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.; Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parents concerns.; Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.; Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.; Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures.