Job Details

Customer Support Specialist - Technical Products Product Line: Kwikset (Primary)
Position Overview We are seeking a motivated and customerfocused Customer Support Specialist to support the Kwikset product line, specializing in smart and specialty lock solutions such as keypad and smartphoneenabled locks. This role supports consumers through escalated and timesensitive inquiries, including lockouts and installation challenges, requiring professionalism, calm problemsolving, and strong technical curiosity.
This is an excellent opportunity for someone with a technical mindset, strong communication skills, and a willingness to learn in a fastpaced, highvolume support environment.
Key Responsibilities
* Handle highvolume inbound phone calls and emails related to product functionality, troubleshooting, installation guidance, and general product information
* Provide calm, empathetic support during escalated situations (e.g., consumer lockouts) while adhering to company service standards
* Accurately document all consumer interactions and relevant information in internal systems
* Troubleshoot product issues and assess whether items should be repaired, replaced, or scrapped following Consumer Service procedures
* Assist consumers with:
* Installation techniques
* Product features and model selection
* Basic troubleshooting and usage guidance

• Direct consumers to appropriate resources or teams when additional support is required
• Maintain consistent professionalism, tact, and diplomacy in all consumer interactionsRequired Skills & Competencies
• Customer Service & Call Center Support
• Technical or Service Support Experience
• Clear verbal and written communication
• Strong attention to detail and documentation accuracy
• Ability to remain solutionoriented in difficult or urgent customer situations
• Basic mechanical aptitude and curiosity for how products workPreferred Qualifications
• 1+ year of experience in a productbased customer support or call center environment (preferred, not required)
• Prior experience in hardware, home improvement, or technical consumer products a plus
• Selfmotivated with a strong willingness to learn (many skills are learned on the job)
• Typing speed of 35+ WPM
• High School Diploma or equivalent
• Bilingual in Spanish or French (plus)Ideal Candidate Profile
• Patient, empathetic, and customerfocused
• Comfortable handling escalated situations with confidence
• Technically curious with a problemsolving mindset

• Organized, adaptable, and able to thrive in a fastpaced environment
  Experience Level Entry Level
  Job Type & LocationThis is a Contract to Hire position based out of El Paso, TX.
  Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr.
  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)
  Workplace TypeThis is a fully remote position.
  Application DeadlineThis position is anticipated to close on Apr 4, 2026.
  h4>About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.