Job Details

Product Specialist

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Product Specialist to review and approve all non-QM/non-agency programs used by the organization.

This position supports a number of activities related to the company's functions and drives mortgage production by providing expert loan structuring, product guidance, and training. This person responds immediately to loan scenarios, identifies opportunities to bring brokered business in-house, and delivers feedback to enhance our product strategy. This role serves as the key link between sales, operations, and product teams, helping structure loans, grow market share, and strengthen the value proposition across all product types, including non QM and traditional financing.

Responsibilities

• Review requests and contracts; prepares applications for potential wholesale investors and makes recommendations to appropriate senior management
• Responsible for communicating and training branch personnel regarding appropriate company product related programs
• Remain current on all product programs and provide updates to branch personnel as applicable
• Maintain and update information on company portal with regard to programs
• Partner directly with MI companies to resolve any underwriting issues or concerns
• Maintain a professional image and adhere to standards consistent with company policies and procedures
• Other duties as assigned or required

Qualifications

• High School Diploma required, Bachelor's degree preferred
• Minimum 3 years product development experience within the mortgage industry preferred
• Excellent communication skills, both verbal and written
• Demonstrated ability to interact effectively with various levels within the organization
• Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
• Ability to meet deadlines
• Demonstrated judgment and decision making ability
• Displays excellent time management, organizational and problem-solving skills
• Strong customer service orientation
• Ability to work well under pressure and meet deadlines
• Excellent PC skills, including Microsoft Office suite

About Us

PrimeLending, a PlainsCapital Company, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we've been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA
• # 11 2023 Energage Top Workplaces in Financial Services
• Top 25 2023 Fortune Best Workplaces for Women
• Top 25 2023 Fortune Best Workplaces in Financial Services
• Top 50 2023 Fortune Best Workplaces for Millennials
• #11 2023 Fortune Best Workplaces in Texas
• Scotsman Guide 2024 Top Workplaces (Editor's Pick)
• #7 2023 Dallas Morning News Top Workplaces

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX
• Branches located in 42 states
• 96% customer satisfaction rating
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

About the Team

The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.

Job Info

Job Identification 31699

Job Category Sales Management & Support

Posting Date 03/03/2026, 01:00 PM

Job Schedule Full-Time

Locations 18111 Preston Road, Dallas, TX, 75252, US (Hybrid)

Business Unit PrimeLending