Job Details

Commercial Service Tech Level 2

Maintains existing customer base by servicing customers' needs and servicing existing accounts and related sales to ensure that customer is aware of industry best practices. Responsible for mounting, dismounting, balancing and repairs.

Job Responsibilities

• Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Ability to use ELD and complete daily truck inspections (DVIR)
• Completes service orders; process tickets, invoices, and bills out customers, verifies credit status of customer, makes billing adjustments.
• Initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up.
• Operate air compressor, impact gun, and other various machines and tools.
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up to date.
• Tire work (retail and/or commercial, on and off site)
• Active role in product and service sales
• Mount and dismount, air pressure checks and repairs.
• Ensures lug nuts are tightened to the proper torque specifications for every tire mount.
• Demonstrates proven ability to take after hours calls in an effective and efficient manner.
• Proficient in the larger truck and the equipment needed on the larger trucks.
• Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)
• Ability to safely and effectively operate boom truck.
• Meets or exceeds managements productivity goals.
• Proficient with Toolbox and Basys; How to properly scan, transfer, and return inventory.
• Ability to look up fluid volumes for tire size.
• Other duties as assigned.

Competencies and Skills

• Customer Service
• Communication
• Mechanical Skills
• Computer Skills

Qualifications Required.

• Minimum age: 18 years
• Valid driver's license with insurable driving record
• DOT Driver Qualification file (q-file) Medical Certification and TIA Certification to operate vehicles greater than 10,000 lbs.
• 1-2 years of tire industry related experience.
• High school diploma or equivalent (preferred).

Compensation & Benefits

• Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.
• Paid time off (PTO) and paid holidays

Essential Physical & Environmental Functions

Physical Demands:

• Standing: 80% | Walking: 70% | Sitting: 5%
• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
• Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs
• Frequent use of hands and fingers for grasping and dexterity
• Constant visual, auditory, and verbal communication required

Work Environment:

• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
• Occasional work in extreme heat/cold or wet/humid environments
• Occasional shift work and extended days may be required
• Occasional hazards due to mechanical equipment, moving objects, and roadside work

Equipment Operated:

• Company service vehicles and boom trucks
• Tire machines, compressors, air tools and hand tools
• Company-provided software and system for work orders and inventory
• Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.