Job Details

Who We AreJoin a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoIntake, image, sort and ship documents sent to First American from clients with proficient speed and accuracy to ensure deliverables are met on time. Research and troubleshot documents approaching SLA to ensure timely deliverables. Provide email correspondence with client contacts to maintain and build the relationship (if necessary).What You'll DoIntake documents sent to First American through mail or emailSorting documents based on shipping locationShip documents out based on client requirementsEnsure accuracy by correcting any found issuesRuns/reviews internal and external reportsTracks computer orders – manual or system generatedOther duties as assignedWhat You'll BringProficient MS Office skills, specifically MS ExcelMust be able to navigate a computerized data entry system or other relevant applicationsGood verbal and written skillsStrong interpersonal skillsAbility to work under pressure and remain flexibleBasic math skillsAbility to apply common sense, understanding and problem solvingTypical EducationHigh School diploma or equivalentWhat We OfferBy choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.#J-18808-Ljbffr