Job Details

Job Title This position provides support to clearing title by obtaining, researching, processing, and sending appropriate documents for recording to release liens against real property on behalf of internal and external customers. Responsible for processing and organizing a high volume of documents and/or orders, ensuring accuracy and timely completion of tasks.What You'll Do Provide a wide range of support within assigned area.Follow functional area's processes and procedures in daily activities, adhere to quality control standards, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations.Prioritize work to meet service level agreements (SLAs) and customer deadlines.Answer phones/respond to emails to process customer orders; respond to internal and external inquiries related to pending recordings or rejected documents.Research property records through county recorder websites.Search for documents through internet websitesApply recording guidelines when preparing documents for submission.Record documents by mail and electronic filingProcess product line documents as requested by customerOperate microfilm or other imaging tools for use in the creation of electronic files or archives.Prepare and scan documents/images being converted to electronic/digital format.Prepare weekly/monthly reportsReview, verify, audit, and reconcile information; proofread orders and documents for accuracy, completeness, and compliance with technical and legal recording requirements.Identify, research, and resolve discrepancies, including payoffs, deeds, judgments, lien releases, and subordinations.Maintain ownership of assigned pipeline of orders or documents. Process collateral documents from intake to shipping.Track document and order status end-to-end, including follow-up on outstanding items.What You'll Bring High School diploma or equivalent1-3 years of experienceWorking knowledge of fundamental concepts, practices, and procedures of department; general knowledge of company productsGood interpersonal, verbal and written communication skillsEstablish effective working relationships at the work group levelProficiency with Microsoft Office productsResourceful, organized, and detail orientedGood customer service skillsBasic math skillsProblem solving skillsAbility to multitask in a deadline-oriented environmentAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural instructions.May need the ability to lift and carry 15 lbs.Pay Range $14.46 - $19.28 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We Offer By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.