Job Details

Lead Medical Receptionist

Community Family Clinic Idaho Falls

Location: Idaho Falls, ID 83404

Overview

Salary Range $16.50 Hourly. Position Type: Full Time. Job Shift: Day. Education Level: HS diploma or GED + Experience. Travel Percentage: Up to 25%. Category: Health Care.

Description

Status: Non-Exempt / Hourly. Reports to: Clinic Administrator.

Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays.

Essential Duties and Responsibilities:

• Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment.
• Coordinate clinic office meetings and front office activities.
• Direct levels of service and patient flow.
• Process A/P invoices.
• Oversee staff scheduling and performance assessments.
• Ability to make decisions in the process of troubleshooting problems for clinic providers.
• Schedule patient appointments.
• Check in patients in a positive and friendly manner.
• Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment.
• Collect insurance information, co-pays, payments toward balances, and payments toward deductibles.
• Write payment receipts for patients.
• Oversee all aspects of clinic office billing operations.
• Handle the process of collections at time of service.
• Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients).
• After business hours: log off computers, lock doors, and turn off radio and lights.
• Supervise front office staff.
• Work as part of a team and exhibit competent and effective communication skills.
• Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho's client base.
• Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure.
• Maintain standards of confidentiality of CC Idaho clients and records.
• Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements.
• Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations.

Qualifications/Benefits

Qualifications:

• High School Diploma or GED.
• Ability to read, speak, and write in both English/Spanish in a business setting.
• Three-years of medical receptionist experience.
• Current driver's license and proof of auto insurance.
• Must pass a background check.
• Ability to operate standard office equipment and be proficient in Microsoft Office applications.
• Evidence of no communicable disease.
• Basic knowledge of Electronic Medical Records (EMR), Patient-Centered Medical Home (PCMH), and Uniform Data System (UDS).

Preferred:

• Associates degree.
• 5 years' experience in front desk operations.
• Current First Aid and CPR certification.
• Basic knowledge of Medicare.

Required Physical Demands:

• Is frequently required to stand, walk; climb or balance, sit, stoop, kneel, crouch, or crawl; reach with hands and arms.
• Must be able to lift and/or move up to 20 pounds.

Work Environment:

Work in an office setting; the work may be stressful; the noise level is moderate; may be exposed to electrical shock and fumes or airborne particles.

BENEFITS:

"CCI is a strong, non-profit agency to work with. They respect work-life balance and allow for flexibility when it is needed. Excellent premiums on benefits packages. Good working environment with opportunities for advancement."

Health Benefits:

• Medical Benefits
• Dental benefits
• Vision benefits

Financial Well-Being:

• Basic Life Insurance with Accidental death & dismemberment
• Supplemental Voluntary Life
• Long- and Short-Term Disability
• Flexible Spending Accounts (Medical & Dependent Care)
• 401(k) retirement plan (Must be 21 years of age to participate)
• Voluntary Benefit Options
• Accident Insurance
• Critical Illness
• Legal Ease
• Norton Life Lock
• Verizon Discount Plan

Work/Life Balance (Regular Full Time):

• Generous Paid Time Off Policy (PTO):
• First year of service – 20 days
• After five years of service – 25 days
• After ten years of service – 30 days
• After twenty years of service – 35 days
• After thirty years of service – 40 days
• Twelve Paid Holidays
• Employee Assistance Program (EAP):
• 10 free sessions per each topic/situation
• Assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
• Educational leave: Up to 5 hours per week to utilize towards education, upon approval and eligibility