Job Details

Remote Patient Scheduling Coordinator

Join Texas Physical Therapy Specialists (TexPTS), a member of the Confluent Health family, and help patients navigate their care experience from their very first interaction with our organization. As a Remote Patient Scheduling Coordinator, you'll combine customer service, scheduling, administrative support, and call center responsibilities to help patients get connected with the care they need. You'll answer questions, solve problems, coordinate appointments, and work closely with our clinic teams to create a positive patient experience. Healthcare experience is a plus, but not required! We encourage candidates with backgrounds in customer service, call centers, scheduling, reception, hospitality, administrative support, or other service-focused roles to apply.

After completing paid onsite training in Live Oak, TX, you'll transition to working remotely while remaining part of a supportive and collaborative team. Remote candidates must be local to San Antonio, TX- Live Oak area.

TexPTS and Confluent Health Supports You:

• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

What You'll Do:

• Answer incoming calls and assist patients with scheduling and general questions.
• Schedule new patient appointments for assigned physical therapy clinics.
• Provide exceptional customer service and create a positive experience for every patient.
• Listen to patient needs, identify solutions, and resolve questions or concerns in a timely manner.
• Coordinate with clinic teams to ensure patients are scheduled appropriately.
• Accurately enter and update patient information in computer systems.
• Document calls and patient interactions accurately.
• Request and upload required documentation into electronic medical record systems.
• Follow established scheduling procedures and quality standards. Meet individual and team performance goals and participate in training, coaching, and team meetings.

What Makes You a Great Fit?

• Exceptional customer service skills and a positive attitude.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• The ability to multitask and manage competing priorities.
• Strong problem-solving skills and the ability to take initiative.
• Computer proficiency and the ability to learn new technology quickly.
• The ability to work independently while also being a strong team player.
• Experience in customer service, call centers, scheduling, reception, hospitality, administrative support, or healthcare is a plus.

This is more than a scheduling position — it's an opportunity to build valuable skills in healthcare administration, patient coordination, scheduling, insurance, and customer service. As part of a growing organization, you'll have opportunities to expand your knowledge, develop new skills, and pursue career growth and advancement within the organization.

What You'll Need:

• High school diploma or GED.
• Customer service or other service-focused experience preferred.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Strong attention to detail and accuracy.
• Reliable internet connection and appropriate workspace for remote work.
• Ability to successfully complete required training.

This is a remote position with work-from-home opportunities after completion of in person training. Training will be provided to help you learn our systems, processes, scheduling procedures, and healthcare workflows. Once training requirements are successfully completed, you will transition to the remote work arrangement according to department guidelines.

Position: Full Time
Work Arrangement: Training in Live Oak Office, then Remote after training
Department: Patient Scheduling

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.