Job Details

Madisonhealth is seeking a meticulous Collections Clerk to collect outstanding balances on patient accounts. This position is responsible for contacting patients by telephone and written correspondence to discuss unpaid balances, answer questions, and assist with payment arrangements as appropriate.

The Collections Clerk will review accounts and follow established collection procedures, including identifying accounts that should be referred to the bad debt process when previous collection efforts have been unsuccessful. The Collections Clerk will accurately document collection activities and maintain confidentiality while communicating with patients and their families.

This role is an important part of Madisonhealth's financial operations. The Collections Clerk represents Madisonhealth throughout the collection process and must be able to balance empathy, professionalism, and firmness when helping patients resolve their outstanding balances.

Classification: Full Time

Schedule:

• Mon-Fri 8:30am - 5:00pm
• May need to help fill in alternate schedules of 9:30am-6:00pm or 11:00am-7:30pm as needed
• Benefits Eligible

Experience:

• Previous collections experience, 1 year preferred

Required Skills:

Positive Attitude

Exceptional interpersonal skills

Ability to effectively communicate written and verbally

Proven problem solving and decision-making skills

Ability to work as a team member and individually

Competent computer skills including but not limited to Microsoft Office

Proven Integrity, initiative, and respect

Benefits & Work-Life

We not only offer comprehensive benefits and work-life programs to secure your future and balance your daily needs but also provide you stellar service for managing these programs through our Benefits Department.

Retirement - Securing your future

• Retirement - 457(b)
• Hospital Pension Plan - 401(a)

Health Benefits - Safe and Secure, Our Promise

• Health Insurance
• Dental and Vision Insurance
• Flexible Spending Account
• Life Insurance
• Supplemental Plans
• 340B Pharmacy Program
• Madisonhealth Services Discount

Paid Time Off

• Regular Part Time - 3.69 hrs per pay period
• Full Time - 6.77 hrs per pay period
• Long Term Sick - percentage of hrs worked

Work-Life Balance - Employee Assistance Program offers:

• Personal counseling (in-person and virtual)
• Life management services (child and senior care, moving, pets, home repair, disaster support, discounts, etc.)
• Senior care management
• Child care referral services
• Lifestyle coaching
• Health and wellness resources
• Legal & financial services
• Support tools for managers
• Onsite and virtual trainings
• Critical Incident Stress Management services when tragedy happen